Customer Success Manager (m/f/x)

Permanent employee, Full-time · Munich, Berlin AI Campus

Your tasks

Key Responsibilities

  • Customer Onboarding and Adoption: Manage seamless customer onboarding and adoption, ensuring customers derive maximum value from our product.

  • User Training: Execute comprehensive training programs to enhance user proficiency and engagement with our AI software.

  • Automation of Customer Success: In alignment with nnamu's principle of "AI over Headcount," drive the automation of customer success processes to enhance efficiency and customer satisfaction.

  • Revenue Growth: Directly contribute to the company's revenue growth by nurturing and expanding customer relationships through strategic engagement and value realization.

  • Standardization Advocacy: Uphold and communicate the importance of our standardized product offering, demonstrating resilience and assertiveness in negotiations with customers seeking customization.

  • Enterprise Client Management: Maintain high-level interactions with large enterprise clients, ensuring professional and effective communication that aligns with our strategic objectives.


Your profile

Qualifications

  • Demonstrated experience in customer success within a B2B SaaS environment, exposure to AI or tech-driven products is a plus.
  • Strong collaborative and leadership abilities, capable of working effectively within a team environment.
  • Proficient in strategic thinking and problem-solving, with a knack for developing and executing detailed customer success strategies.
  • A solid understanding of customer success metrics and KPIs, experienced in using these insights for better decision-making and optimization.
  • Outstanding communication and interpersonal skills, with the ability to engage and influence stakeholders.
  • Resilience and determination, especially when upholding product standardization against customization requests.
  • Knowledge of automation tools and technologies, with a keen interest in using AI to improve customer success outcomes.
Why us?

At nnamu, we offer a comprehensive benefits package and the option to participate in the company's performance. We also offer generous paid time off and flexible work arrangements to ensure a healthy work-life balance. In addition, we provide opportunities for professional development, including training and certification programs, to help our employees grow and advance in their careers. As a startup company, we are committed to fostering a collaborative and innovative work environment that encourages creativity and contribution from all team members.

At our company, we value diversity and inclusivity and believe that a diverse team brings different perspectives and ideas to the table. We are an equal opportunity employer and welcome applicants from all backgrounds.

Our benefits programme for this role include 30 days of paid vacation, modern flexible working rules as well as the opportunity to equity in nnamu.

About us

At nnamu, we are at the forefront of redefining the landscape of strategic advice and negotiations for businesses worldwide. Our mission is rooted in the belief that the complex world of negotiations can be navigated more efficiently and effectively. By integrating the advanced methodologies of AI and game theory, nnamu introduces a groundbreaking approach to strategic decision-making. Our proprietary AI agents offer unparalleled insights and strategies, empowering businesses to unlock potential savings and value on a scale previously unimagined—targeting over 600 billion Euros annually.

The Challenge We Address

Despite the proven potential of game theory to enhance negotiation outcomes significantly—potentially unlocking an incremental USD 1 Trillion of value—its application in business negotiations remains largely untapped and unscalable. This gap presents a vast opportunity but also a challenge that many companies have yet to overcome. nnamu stands at the cusp of this challenge, ready to harness the untapped potential of game theory in negotiations and make it accessible and scalable for businesses everywhere.

Our Unique Solution

nnamu is setting a new standard in the domain of strategic advice and negotiations. Our unique value proposition lies in the sophisticated amalgamation of game theory and cutting-edge artificial intelligence. By applying machine learning techniques to our proprietary database—encompassing two decades of unparalleled data—we unveil incremental value in strategic decision-making and negotiations for our clients. Our product, a proprietary Artificial Intelligence platform, provides bespoke strategy advice and negotiation insights as a Software as a Service (SaaS), initially targeting procurement domains within companies.


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